COFINDER PRIVACY POLICY
Last Updated: January 22, 2025
Welcome to Finquest, Inc. ("we," "our," "us," or "Finquest"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access and use our software-as-a-service (SaaS) product, Cofinder (the “Service”) and our website, https://cofinder.io (the “Site”).
Cofinder is a SaaS platform that provides technology-driven tools and functionalities to facilitate professional connections between investors, startups, advisors, and other business entities. Our Service helps users identify and connect with potential targets and partners.
This Privacy Policy applies only to personal information that Cofinder collects, processes, and stores directly via our Site and Service. In this capacity, we act as a data controller, determining the purposes and means of processing personal information.
In certain cases, our customers may use the Service to upload, store, or process data as part of their own business activities. In these instances, the customer is the data controller, and Cofinder acts as a data processor, processing such data solely on the customer’s behalf and in accordance with their instructions.
This policy is designed to comply with applicable privacy laws in the United States and Canada, including the California Consumer Privacy Act of 2018 (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). For California residents, this policy includes a specific Privacy Notice outlining your rights under the CCPA, including the information we collect, how we use it, and how you can exercise your rights. Any terms defined in the CCPA have the same meaning when used here.
FOR CALIFORNIA RESIDENTS
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer (“Personal Information”). Personal Information does not include, for example: Publicly available information from government records; de-identified or aggregated consumer information; or information excluded from the CCPA’s scope. If certain types of information are exempt from CCPA, this policy would not apply, but other privacy policies may apply such as our general Privacy Policy. Further, depending on your relationship with us, for example, if you are an employee or a vendor of ours, certain of the below rights may not apply.
CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect personal information necessary to provide our Service, maintain communications, and comply with applicable laws. The types of personal information we collect include:
Identity Information. Name, title, role, company name, and department.
Contact Information. Email address, phone number, mailing address, and billing address.
Account Information. Log-in credentials, user preferences, and account settings.
Transaction Information. Payment details and records of transactions related to the use of the Service.
Technical Information. IP address, device type, operating system, browser type, and usage data (e.g., time spent on pages, login activity).
Marketing Preferences. Information about your preferences for receiving marketing communications.
We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
Directly from You. When you fill out forms on our Site, sign up for an account, contact us, or provide information during the use of our Service.
Automatically. Through cookies, log files, and similar technologies when you visit our Site or use the Service.
From Third Parties. We may receive personal information from partners, event organizers, or other third parties who have obtained your consent to share your information with us.
USE AND SHARING OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one or more of the following business purposes:
Providing or Maintaining Our Services. To ensure the effective operation of our platform and services, including account management, facilitating connections between users, customer support, and platform enhancements.
Payment Processing. To manage and process payments for the use of our services.
Coordinating and Scheduling Activities. To facilitate event planning and scheduling.
Communicating with You About Service Updates. To notify you about updates, improvements, or other relevant service information, including sending service notifications and marketing communications (where permitted by law or with your consent).
Improving and Personalizing Our Service. To enhance user experiences and adapt our services to your preferences.
Analyzing Usage Patterns. To understand how users interact with our platform and make improvements.
Detecting and Preventing Fraud. To protect against unauthorized activity and ensure platform security.
Providing Email Alerts, Event Registrations, and Notices To keep you informed about our services, upcoming events, or other updates that may interest you.
Fulfilling Contractual Obligations. To carry out our duties under contracts between you and us, including billing.
Improving Our Website. To enhance its functionality and ensure a better user experience.
Responding to Law Enforcement or Legal Requests. To comply with court orders, legal obligations, or government regulations.
Providing, Improving, and Customizing the Service. This includes account management, customer support, and platform enhancements to better meet your needs.
As Described at the Time of Collection. To use your personal information as described to you when it was collected or as otherwise set forth under the California Consumer Privacy Act.
WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES
YOUR RIGHTS AND CHOICES
If you are a California resident, you may request the following regarding your personal information, covering the 12 months preceding your request:
Disclosure of Information
The categories of personal information we collected about you and the categories of sources from which we collected such personal information.
The specific personal information we collected about you.
The business or commercial purpose for collecting your personal information (if applicable).
The categories of personal information we shared or disclosed about you, and the categories of third parties with whom we shared or to whom we disclosed such personal information (if applicable).
Deletion of Personal Information
You may request that we delete the personal information we collected from you, subject to certain exceptions.
To exercise your rights under the California Consumer Privacy Act, you must submit a “verifiable consumer request.” Only you, or your authorized agent, may make a verifiable consumer request related to your personal information. You may also submit a verifiable consumer request on behalf of your minor child.
To exercise your rights under the California Consumer Privacy Act, please submit a request to privacy@cofinder.io or mail a letter to:
Finquest Inc.
251 Little Falls Dr
Wilmington, DE 19808
SUBMITTING A VERIFIABLE CONSUMER REQUEST
A verifiable consumer request must provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information or an authorized representative. For example, we may require you to provide:
Your first and last name
Address
Date of birth
If we cannot verify your identity or authority to make the request, we will not be able to fulfill it. The information you provide for verification will only be used for that purpose.
NON-DISCRIMINATION AND CHANGES TO OUR PRIVACY NOTICE
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website and update the notice’s effective date.
CONTACT INFORMATION
You can contact us with your questions, comments, rights requests, and other CCPA-related inquiries:
Email: privacy@cofinder.io
Address: Finquest Inc.
251 Little Falls Dr
Wilmington, DE 19808
EFFECTIVE DATE
This Privacy Notice for California Residents is effective January 22, 2025.
FOR CANADIAN RESIDENTS
This policy applies to personal information collected, used, and disclosed by Finquest, Inc. when providing services in Canada. Personal information refers to information about an identifiable individual but does not include aggregated or anonymized data that cannot be associated with a specific individual.
WHAT PERSONAL INFORMATION WE COLLECT
We collect personal information that is necessary to provide our services, improve the user experience, and comply with legal requirements. The types of personal information we collect include:
Identity Information. Name, title, company name, and role.
Contact Information. Email address, phone number, mailing address, and billing address.
Account Information. Log-in credentials, user preferences, and account settings.
Transaction Information. Payment details and records of transactions related to the use of the Service.
Technical Information. IP address, device type, operating system, browser type, and data about your usage of our Site and Service (e.g., time spent on pages and login activity).
Preferences. Information about your marketing and communication preferences.
WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 18. IF WE BECOME AWARE THAT WE HAVE COLLECTED SUCH INFORMATION, WE WILL TAKE STEPS TO DELETE IT PROMPTLY
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
Directly from You. When you fill out forms on our Site, sign up for an account, contact us, or provide information during the use of our Service.
Automatically. Through cookies, log files, and similar technologies when you visit our Site or use the Service.
From Third Parties. We may receive personal information from partners, event organizers, or other third parties who have obtained your consent to share your information with us.
PURPOSES FOR COLLECTING PERSONAL INFORMATION
We collect and use personal information for the following purposes:
To provide and improve our services by ensuring seamless functionality and user satisfaction.
To process payments, fulfill transactions, and manage billing efficiently.
To personalize and enhance the user experience through tailored features and content.
To communicate updates, promotional offers, and other relevant information to users.
To comply with legal requirements, address disputes, and enforce our terms and policies.
CONSENT FOR COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
We collect, use, and disclose personal information only with your consent, except where permitted or required by law. Consent may be provided in the following ways:
Express Consent. Given explicitly when you agree to terms and conditions, complete a form, or provide specific approval for certain uses of your personal information.
Implied Consent. Assumed through your actions, such as when you use our services, provide information voluntarily, or continue interactions with us.
You have the right to withdraw your consent at any time, subject to legal or contractual obligations. To do so, please contact us using the details provided in this Privacy Policy. We will respect your preferences and ensure that your personal information is no longer used or disclosed beyond what is required to fulfill our obligations or comply with legal requirements.
SHARING PERSONAL INFORMATION
We may share personal information under the following circumstances:
With Service Providers. Shared with trusted third-party vendors, such as payment processors, hosting services, and other partners, to facilitate our services.
With Affiliates. Shared internally within our corporate group for legitimate business purposes, such as improving services or operational efficiency.
To Comply with Legal Obligations. Shared to meet requirements under laws, regulations, court orders, or government directives.
In Connection with Business Transactions. Shared as part of a business transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
WE DO NOT SELL PERSONAL INFORMATION TO THIRD PARTIES UNLESS EXPLICITLY DISCLOSED AND PERMITTED UNDER APPLICABLE LAWS.
DATA RETENTION
We retain your personal information for as long as necessary to achieve the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your personal information, we will securely delete or anonymize it.
SAFEGUARDING PERSONAL INFORMATION
We implement appropriate physical, organizational, and technical measures to protect personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and secure storage systems.
INDIVIDUAL ACCESS AND CORRECTION RIGHTS
You have the right to access the personal information we hold about you and request corrections to ensure accuracy and completeness. To make such a request, please contact us using the information below.
INTERNATIONAL DATA TRANSFERS
Personal information may be transferred to and processed in other countries where we or our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.
CONTACT INFORMATION
Email: privacy@cofinder.io
Address: Finquest Inc.
251 Little Falls Dr
Wilmington, DE 19808
CHANGES TO THE PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. We encourage you to review this policy periodically.
MISCELLANEOUS
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.
COOKIES AND TRACKING TECHNOLOGIES POLICY
We use cookies and similar tracking technologies to enhance your experience on our Site.
Here’s the redrafted version of the Cookie Policy, incorporating that there is no pre-login tracking and focusing on essential cookies:
WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit our website. They are used to support the essential functionality of our Site and Service, ensuring a seamless and secure user experience.
Types of Cookies We Use
Essential Cookies. We use essential cookies and similar tracking technologies strictly to support the core functionality of our Site and Service. These cookies are necessary for maintaining your session, enhancing platform security, and ensuring the proper operation of our Service. Essential cookies cannot be disabled without impacting the performance and functionality of the Site.
Examples: Session cookies, authentication cookies.No Pre-Login Tracking. We do not use cookies or other tracking technologies for advertising, analytics, or any other tracking purposes before you log in to our Site or Service.
COOKIES WE USE
Cookie Name
Type
Purpose
Expiry
Help Scout (_A_FirstTouchURL, _A_LastTouchURL, _A_source, firstTouchGA, _ga)
Functionality
Collects information about how visitors use our help function
2 years
THIRD-PARTY COOKIES
We do not use third-party cookies for tracking or advertising purposes. Any cookies integrated into our Site are limited to essential functions that directly support the secure and effective operation of the Service.
HOW WE USE COOKIES
We use essential cookies to:
Support core functionalities of our Site and Service.
Maintain secure and stable platform operations.
Provide a seamless user experience during your session.
YOUR CHOICES.
As we only use essential cookies, these cookies are necessary for the proper operation of our Site and Service and cannot be disabled without affecting performance. You may still manage or delete cookies through your browser settings, but this may limit your ability to use our Service effectively.
DATA RETENTION
Cookie data is retained only as long as necessary to fulfill the purposes outlined above. Cookies are automatically deleted once expired or no longer needed.
CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
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